Personal Alert ⨁ Network
Note: It is your responsibility to make sure that the email address you supplied to AskMyBuddy is correct and you are receiving email from us. When you register you should have received our Welcome email. If you do not see it check your email spam folder. If you still don't see it contact firstname.lastname@example.org.
Quick start for Amazon Alexa devices
Quick start for Google Home devices
To Register with Alexa
I have registered but account says not linked
To Add a Contact
To Delete a Contact
Contact Names and Spelling
Trouble entering names
Are last names required to send an alert?
Why is there a difference between Voice and Text Numbers
I created a Contact but Alexa says the name is not found
Alerts and Contact methods
What are Alerts
How many alerts may I send?
Training Alexa to understand you
Skill info-card result training
Alexa's voice training tool
Household account - two users
Formatting International phone numbers for Contacts
Fix Hotmail blocking Alert emails
Disable Popup blockers
If you need more help with Account Linking click "here" to watch this video
The Ask My Buddy skill is now enabled and linked with your user account. You may ask Alexa for help with getting started or speak any of the phrases below.
Alexa, Ask My Buddy to help me get started.
Alexa, Ask My Buddy what can you do?
Alexa, Ask My Buddy to help with Alerts?
The following steps will reset the connection between Alexa and AskMyBuddy:
You may also view our Help video for Account Linking on our Youtube channel at: Click Here
The information entered during Registration will be displayed on the Settings page.
You may make changes to your name, phone numbers, and email address.
Select the correct Timezone for your location, and then select if your timezone uses Daylight Savings Time (DST) or not.
Changing the email address will NOT change the account login credentials. If you need to change your login email address, please contact email@example.com
What is Daylight Saving Time (DST)
DST is an abbreviation for Daylight Savings Time. This is a means to disable Daylight Savings. It is only for those places like Arizona that do not observe Daylight savings time. This is used in conjunctions with Timezone.
If you need more help with Settings click here to watch a video.
Accounts may have up to 5 contacts. Each contact may have up to 3 contact methods:
Note: If you are having trouble saving a Contact please look in the blue Title bar at the top of the form. This will tell you what is wrong and why it cannot be saved.
An alert to a contact cannot be sent without at least one of these. Alerts will be sent to all contact methods. Please be sure to confirm accuracy of the information, as the system cannot notify that the recipient information is incorrect.
💡 First names are used with Ask My Buddy, such as "Alexa, Ask My Buddy to alert Pat." If more than one contact has the same first name, please provide a unique first name for each.
If you need more help with Adding Contacts click here to watch a video.
If you need more help with Deleting Contacts click here to watch a video.
If Ask My Buddy is having difficulty with a specific contact name, Alexa may not be hearing the name, or Alexa is spelling what she hears differently than how it is entered in your Contacts list.
For example, your contact may be Kristie, but Alexa spells it Christy. We do try to accommodate similar sounding names, but there are always some that do not quite match up.
In the Alexa application, on the Home page, you should see a 'card' that states what Alexa heard, and what Alexa passed to Ask My Buddy. Please say 'Alexa, Ask My Buddy to alert 'yourcontactname', then please look to see what word Alexa heard and how she spells it.
Try asking Alexa how to spell the names of your contacts, so you can see what Alexa hears. Say, 'Alexa, how do you spell Lois?' Then change the spelling in your contact list to be the same. That way, Alexa will always get it right.
Here is a video discussing contact name spelling and shows how to look at the cards in the Alexa application.
Name entry errors can occur if it is not letters only, less than 2 characters, or Copy Paste was used to enter the name.
Avoid using copy and paste to fill in the fields. While not apparent to the eye, this can allow hidden characters to be included and possibly produce an error. Refresh the webpage and try typing in the name again.
No. To send an alert, one needs to only say the first name of the desired contact. Last name is not required to be spoken to send an alert. For example "Alexa, Ask My Buddy to alert Bob".
Phone numbers in the Text Message field will only receive Alerts via text message. This field is suitable for mobile phones.
Phone numbers in the Voice field will only receive voice phone call alerts. This field is suitable for mobile phones or traditional house phones / landlines.
Alerts will be sent by ALL methods entered for each Contact. For example: If your contact has Email, Text, and Voice information, an Alert will be sent to all 3. If your contact only has Text and Voice information, an Alert will only be sent to those 2, and not to an email address. The same number can be in both fields and the contact will receive both a text message and a voice phone call. If you want alerts to a particular contact to only send via voice call, then only enter a phone number under Voice. Even if it's really a cell number we will only send voice calls to it.
To send Alerts, within voice range of Alexa, say one of the following examples:
Each contact will receive alerts by all methods provided for them, Email, Text message, and or a Voice phone number.
"Alexa, Ask My Buddy to send Help"
This will send an alert to all of your Contacts and tells them that you initiated an alert and they should take steps to check-up on you right away!
"Alexa, ask My Buddy to alert Fred"
An alert will be sent to your contact Fred similar to the following:
Bob Henderson Sent you an alert via AskMyBuddy.net, on Amazon Echo. This alert is sent only if this person has asked for help. Please check on them now. Once again, Please check on Bob, now! Thank you.
"Alexa, ask My Buddy to alert Everyone (or everybody)" Alternate phrases are My Family, My Friends, and My Kids
This will send an alert to everyone in your Contact List. Letting them know that you initiated an alert and they should take steps to check-up on you right away!
The Alexa interprets what it thinks you are saying then passes it along to our application. Let's say you have entered the first name of Pennie for your contact. When you say 'Alexa Ask My Buddy To Alert Pennie', she responds with I'm sorry the name Pennie was not found in your contacts list. There can only be 3 reasons for this.
So how do we know which is the problem? Open the Alexa app on your phone and navigate to the Home page. The Home page should show you a Card with more detailed information as to why your contact wasn't found. Usually you will see that the spelling was different so you can either change the spelling for your contact name or change the name to a nickname like Mom or Sister.
You can still send Alerts by saying 'Alexa, Ask My Buddy to send Help' or Alert Everyone, or Everybody.
Contact information includes Email address, Text Message / SMS number field and a Voice Call phone number field.
Phone numbers in the Text Message field will only receive Alerts via text message.
This field is suitable for mobile phones.
Phone numbers in the Voice field will only receive voice phone call alerts.
This field is suitable for mobile phones or traditional house phones / landlines.
Alerts will be sent by ALL methods entered for each Contact.
Alerts are default messages that can be quickly sent to any or all of your contacts by directly speaking to the Amazon Echo device. The Alert messages are not editable.
When you say something like “Alexa, Ask My Buddy to alert Lisa”, we will send out an alert to Lisa using the information previously entered in the Contacts list.
The alert Lisa will receive reads:
Your Name Sent you an alert via AskMyBuddy.net, on Amazon Echo. This alert is sent only if this person has asked for help. Please check on them now. Once again, please check on Your Name, now! Thank you
To prevent misunderstandings or becoming unintentionally blocked as spam, please inform your contacts that they may receive messages from you via AskMyBuddy.net.
Maximum message counts are set per registered user. For free accounts and paid accounts less than $10 for a three month period, a maximum total of 60 Voice and or text messages (SMS) may be sent in any 30 day period. If you have 3 contacts with both Text and Voice numbers and a message is sent to all contacts (Everybody or Everyone), then 6 messages are used. If you have 3 contacts but only have Voice numbers and you alert all of them then only 3 messages are used. If all text/voice messages have been used, you will be notified by Alexa and an email will be sent stating that the final message was sent but further messages will not. Return messages are not received by Alexa, or the Ask My Buddy system.
To help Alexa understand you better, there are two training exercises you can do.
When using Ask My Buddy and other skills, ‘Cards’ are created in the Alexa application, on the Home page. You can assist Alexa in understanding by responding to the cards as outlined in the steps below:
Additionally, it would be useful to run Alexa's voice training tool. This helps her learn to understand better.
If you would like to change the password:
You will see a message in the blue title area that states an email was sent. If instead it states error, please check the spelling of your email address. If the email address cannot be located in our system, we cannot send a Reset Password request.
The email with the reset password link is sent instantly. If you do not see the email please check your email spam folder.
Click on the link in the Email which will open the AskMyBuddy Password Reset web page. Enter your new password twice and click Change Password. You will then be returned to the login page. Enter your email address and the new password you just created and press Login.
If you need more help with working with Resetting a Password click here to watch this video
You can set up another Ask My Buddy account, but you can only access 1 at a time from Alexa. This is where Amazon Household Account setting helps. This will also allow you to have separate apps (skills) and music, shopping etc. Once you have created a household account you can ask Alexa to switch accounts and if that account is linked to your own AskMyBuddy Account it will use your contacts.
Here is a description of how to set up a Household Account.
Here is Amazon's information for Household Account
Setting up and switching accounts can be a bit complicated, and of course, for use in the home, to switch between users, takes time to remember what to do. Another option for providing the functionality without having to switch accounts is to have each household member on the contact list, and then make the assumption, that whomever is home is the one initiating the alert. For example:
For Ed and Lisa, a husband and wife home. Account Settings is set up with Ed as the account holder, and has the following Contacts (example names of course)
Ask My Buddy is free for you to use. Ask My Buddy does incur costs to provide this service. We pay for every alert sent, the cost of equipment, servers, and personnel. We have a 'Pay What You Can' option where those who wish to support Ask My Buddy may do so. We are grateful for each voluntary payment which helps cover these costs, and allows us to continue providing the service at no charge for those who cannot afford such a service otherwise. If you would like to support Ask My Buddy, log into your account and scroll to the bottom of the Settings page.
To show our deepest appreciation we created additional features that we hope you will find useful and keep your generosity alive! These are automatically available for those that contribute $10 or more per quarter. Thank you!
So, what happens when my 3 month period runs out and I can't or don't want to contribute $10 or more again?
Lets say you are in GB and your number is 07911 123456
To format this for International you would put in the country code (44) and drop the 0:
Lets say you are in Finland and your number is 0314 1234567
To format this for International you would put in the country code (358) and drop the 0:
Lets say you are in Ecuador and your number is 095 123-4567
To format this for International you would put in the country code (593) and drop the 0:
Lets say you are in Ripley U.K. and your Landline number is 01773 123456 To format this for International you would put in the country code (44) and drop the 0:
Lets say you are in the United Arab Emirates and your mobile number is 050 123 4567 To format this for International you would put in the country code (971) and drop the 0:
Lets say you are in the Malaysia and your number is 012 123 4567 To format this for International you would put in the country code (60) and drop the 0:
If you can't figure it out write down your location Country/City, let us know if it's a cell phone or not, include the number and send it to: support@AskMyBuddy.net
Sign in to the Windows Live Hotmail website.
In the upper-right corner of the page, click Options, and then click More options.
Under Junk e-mail, click Safe and blocked senders.
Click Safe senders.
Enter AskMyBuddy.net and then click Add to List.
After Enabling Ask My Buddy, you will also need to Link your Ask My Buddy account with your Amazon account. This is done by tapping on the button 'Link skill with account'. If using the Alexa companion application (alexa.amazon.com) on a computer, when you tap on the button to Link the skill and 'nothing happened', it is likely that your Internet browser has pop up blocking turned on, and so prevented AskMyBuddy.net from opening. Unfortunately, not all browsers will provide any indication that this has occurred. If this happens to you, pick your browser from the list below, and follow steps to temporarily turn off pop up blocking. After you have completed linking Ask My Buddy and Amazon Alexa, you may turn pop up blocking back on.
After Linking is complete, go to AskMyBuddy.net, Log in, update your Settings if needed, then select Contacts in the menu at the top. Add a Contact, then press Save Changes button. Repeat for each contact.