Ask My Buddy

Personal Alert ⨁ Network

Buddy Assist Information

Buddy Assist allows Ask My Buddy users to send a help request directly to emergency first responders, while also notifying the user’s Personal Alert Network. Family and loved ones can take comfort knowing that trained dispatch agents will act on the user’s behalf and facilitate getting the user the fastest response possible from police, fire, or medical services. Buddy Assist is powered by Noonlight, an emergency response technology company, which operates multiple central station monitoring centers across the U.S. Buddy Assist is now available to our Premium and Ultimate subscription users at no extra charge.

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Does this replace calling 911?

We always recommend calling 911 (emergency services) if you have an emergency, but if you are not able to reach a phone, Ask My Buddy allows you to use your voice with the Alexa platform to ask your friends or family for assistance. With Buddy Assist POWERED BY Noonlight, you’ve got a smarter and more advanced way to connect to police, fire, or emergency medical help when you need it. Read how Noonlight works to enhance 911.

Who is Noonlight?

Noonlight is a trusted, emergency response technology company backing some of the smartest home, health, and lifestyle products in the IoT market. Their central station monitoring centers and advanced technology platform protects users and empowers public safety agencies by routing critical data directly to 911 dispatchers and first responders. Learn more at their website

Is Noonlight certified?

We chose Noonlight as our partner as they are a TMA Five Diamond monitoring center, which means “These UL-listed, bi-directionally redundant central stations use the most advanced industry technologies and are staffed with highly trained and certified response team members ensuring the fastest response to your calls 24 hours a day, 365 days a year.

What about false alarms?

We're never upset about a false alarm, because it means you're OK, and we do not charge for them. Immediately after you trigger an alert with Buddy Assist, the certified dispatchers with Noonlight will attempt to check in via text message and phone call to verify your emergency (while also giving you the opportunity to cancel). False alarms do happen sometimes, but if the emergency is real or you can't respond, they’ll send help.

May I use this outside of the USA?

Buddy Assist POWERED BY Noonlight is only available for clients with a USA address.

May I use this with Google?

Buddy Assist POWERED BY Noonlight is only available on the Alexa platform.