Personal Alert ⨁ Network
Ask My Buddy's new feature, Buddy Assist,
is POWERED BY Noonlight to provide our Premium
and Ultimate subscription users access to additional assistance.
Once the service is set up with your Ask My Buddy account, saying 'Alexa, Ask My Buddy to
Send Help' or 'Alexa, Ask My Buddy to Alert Everyone', or by using one of the special
keywords, will send the alert to Noonlight's certified dispatchers. Noonlight dispatchers
can act on your behalf in emergencies requiring police, fire, or medical services. They will
use the information that you provide to dispatch these services to your address as provided
in your Alexa device settings. Please ensure you have an appropriate address entered for each
Alexa device where Ask My Buddy may be accessed from.
Learn more about Noonlight on their website.
Select a topic below:
Can I call 911?
How to set up Buddy Assist
When can I use Buddy Assist?
When should I not use Buddy Assist?
What happens when I use Buddy Assist?
Will I be billed for services?
How do I invoke Buddy Assist?
How do I cancel an alert to Noonlight?
Will my contacts also be called?
Will my information be shared?
We always recommend calling 911 (emergency services) if you have an emergency, but if you are
not able to reach a phone, Ask My Buddy allows you to use your voice with the Alexa platform
to ask your friends or family for assistance. When Buddy Assist POWERED BY Noonlight is
enabled, you can also set your account to contact Noonlight certified agents.
Read how Noonlight works to enhance 911.
1) Create Account
First create your Ask My Buddy account and enable the Ask My Buddy skill in your Alexa companion
application. Follow our
Buddy Assist is available with our Premium and Ultimate plans only. These can be subscribed
to on the Settings page.
2) Verify Location
Set your location in the Alexa Device Settings section of your Alexa companion application.
Click here for
instructions from Amazon
* Check your address with Ask My Buddy - say 'Alexa, Ask My Buddy where am I?' If the address
is correct, continue to the next step.
If the address is incorrect, please review the instructions above for setting the device address.
3) Enable Buddy Assist
AskMyBuddy.net (if you are already logged in, please refresh the Settings page so any address
changes are updated.)
On the Settings page, mark the box agreeing to the Terms of Service.
Mark the checkbox 'Yes! Enable Buddy Assist Now'. If you ever wish to disable this
feature, unmark this check box.
Review the address shown. If it is incorrect, please return to step 2.
Next verify your phone number. Start by pressing one of the buttons to receive either a Voice
Call or a Text Message with the validation code. If using Voice Call, the code will be repeated
twice, so please be prepared to write down or enter the code.
Once code is received, enter the code in the entry field below the buttons.
Then press Verify the Code Now button.
After the code is verified you will see a green checkmark and the word (verified) next to the
phone number which you verified.
Press Save Changes button.
Whenever you feel that you need assistance from more than your friends or family. Noonlight
will dispatch police, fire, or medical emergency services to your home address, unless you
cancel the alarm by saying 'Ask My Buddy to Check In with everyone'..
When you do not need emergency services. Buddy Assist is designed to provide assistance in
emergency situations. It immediately connects you with a Noonlight dispatcher who can send
police, fire, or medical services to your home address. If you are not in danger, or not in
an emergency situation, do not use Buddy Assist.
Important: If you activate Buddy Assist, and do not reply to Noonlight when they reach out to
you, and do not cancel the alarm, the emergency services WILL be dispatched to your home.
When you speak one of the commands to send an alert to everyone, an alert is also sent to
Noonlight dispatchers. The alert will include your name, phone number, address, and
any 'reason' you may have included with the Send Help command. Additionally, if you
specifically alert one of the key words, such as police, ambulance, or fire, the type of
help desired will be included in the notification. Once Noonlight has received a
notification, their agent will attempt to reach you by text message or phone call. If they
are able to reach you, they will help you receive the assistance you need. If they are not
able to reach you, they will dispatch public safety service personnel to your home on your behalf.
Access to Noonlight certified agents is included in your Premium or Ultimate subscription. There
is no further charge from Ask My Buddy or Noonlight. Please note that any emergency services
dispatched will work in the same manner as having dialed 911 directly and Ask My Buddy nor
Noonlight have any influence on actions taken by those services. Additionally, any charges
incurred by responding agencies are your responsibility.
You can invoke it by saying any of the following phrases:
Alexa, Ask My Buddy to Send Help
Alexa, Ask My Buddy to Send Help with a reason, such as a few words to let Noonlight agents know
the type of help you need, for example, 'I fell and can't move my leg' or 'someone is breaking in
the house'. Any phrase with a few words like this will be passed.
Alexa, Ask My Buddy to Alert Everyone / Everybody
Alexa, Ask My Buddy to Alert Emergency
Alexa, Ask My Buddy to Alert Police
Alexa, Ask My Buddy to Alert the Police
Alexa, Ask My Buddy to Alert the Cops
Alexa, Ask My Buddy to Alert the Sheriff
Alexa, Ask My Buddy to Alert the Authorities
Alexa, Ask My Buddy to Alert Fire
Alexa, Ask My Buddy to Alert the Paramedics
Alexa, Ask My Buddy to Alert my Doctor
Alexa, Ask My Buddy to Alert the Ambulance
Alexa, Ask My Buddy to Alert the Hospital
Alexa, Ask My Buddy to Alert Medical
To cancel an alert, use our Check In feature by saying:
Alexa, Ask My Buddy to tell everyone I'm OK.
Alexa, Ask My Buddy to Check In with everyone.
These commands will send a message to your contacts stating that you are ok. When Noonlight
agents receive this message, they will automatically cancel the event.
When you use Alert everyone or Send Help, an alert is sent to all of your contacts, along with a
notification to Noonlight, however your contact's information will not be sent to Noonlight.
When you send an alert to Noonlight, Ask My Buddy will share your name, phone number, and location
information with Noonlight so that agents can contact you and send emergency personnel to your home.
Learn more about this topic from
Do you share my information?